- In 2007, converted all systems to Banner.
- Needed method for documenting processes and training
- Needed documentation quickly and editable by users
- Needed to set permissions, tied to Active Directory
- MediaWiki is one source
- Atlassians Confluence
- Content organizable
- Rich text editor
- Easy to add additional content
- pricing based on number of users
- Each Banner module had a space created
- Private spaces created for private, internal documentation
- Public and private spaces created for Helpdesk support of Banner
- Started with existing pages of Banner team members, etc.
- Added how-to documentation, screen shots, training handouts, calendars, forms
- Added a Wiki Users Group for contributors to play with various features
- my.missouristate.edu
- Wiki is at experts.missouristate.edu
- Content is approved by a selected group. Helpdesk content is determined by helpdesk personnel.
- Future will be cleaning up content such as duplicates, obsolete documents, etc
- Enhancing the social aspects of the wiki
- Training courses
- Encourage collaboration among users
Other Comments
- Discovered a program called Snippy (www.bhelpuri.net/Snippy/) as a simple screen capture program.
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